Giavelleh Shipping Policy

Last Updated: September 15, 2026

At Giavelleh, we believe the delivery experience should be simple and reassuring. We carefully prepare every order before it leaves us and partner with DHL to help ensure your purchase reaches you safely.

Our Shipping Process

1. Order Confirmation

Once your order and payment have been successfully confirmed, we begin preparing your items.

Our standard handling time is 1–3 business days. Orders placed on weekends or public holidays will be handled on the next business day.

During holidays, promotional periods, or unusually high demand, fulfillment may take a little longer.

2. Dispatch

When your order has been prepared, it is handed over to DHL for delivery.

Once dispatched, you will receive tracking information when available. Please allow a short period for the tracking system to register the shipment and display its first updates.

3. Arrival

Most orders are expected to arrive within 5–12 business days after processing.

This is an estimated delivery window, not a guaranteed date. Actual delivery may depend on your destination, customs clearance, local carrier operations, weather, and other transportation conditions.

Shipping Rates

Shipping fees are calculated based on your delivery destination, order details, and the shipping service available for your location.

The applicable shipping charge will be shown at checkout before you complete your purchase.

International Shipping

When shipping internationally, your parcel may be subject to customs inspection and clearance.

Your destination country may require payment of import duties, taxes, customs fees, or other applicable charges. These costs are determined by local authorities and are generally the responsibility of the recipient unless otherwise stated at checkout.

Please remember that customs processing can also add time to the delivery process.

Your Address Is Important

We rely on the information you provide at checkout to deliver your order.

Before submitting your purchase, carefully check your:

• Full name

• Complete street address

• House or building number

• Apartment/unit details

• City and region

• Postal or ZIP code

• Contact information

If you discover an error after ordering, contact us promptly. We will try to make corrections before dispatch, but we cannot guarantee changes once the order has entered fulfillment or been transferred to DHL.

If a parcel is returned because the delivery information was incorrect or incomplete, additional shipping costs may apply if re-delivery is requested.

Tracking & Delivery Updates

Your DHL tracking number, when available, allows you to monitor the progress of your shipment.

It is normal for tracking information to take some time to update after dispatch. There may also be periods during transit when no new scan is displayed.

If your tracking information remains unchanged for an unusually long period, contact Giavelleh Customer Supportwith your order and tracking details.

If Your Shipment Is Delayed

We work to have orders dispatched within the stated processing period, but transportation delays can occasionally occur.

Factors such as customs inspections, extreme weather, public holidays, transportation interruptions, local delivery conditions, or carrier disruptions may affect delivery.

If your order is delayed, we ask that you allow additional time for DHL to complete the shipment.

We will do our best to assist when a shipment appears to be experiencing an unusual delay.

Damaged Deliveries

We take reasonable care when packaging every order. If your parcel arrives damaged, please contact us as soon as possible.

To help us assess the issue, send:

Your order number
A description of the damage
Photographs of the external packaging
Photographs of the damaged item

Please keep the original packaging until the matter has been reviewed.

Package Marked as Delivered

If DHL's tracking system shows your order as delivered but you cannot locate it, check your usual delivery areas first.

You may also wish to ask household members, neighbors, reception staff, building management, or anyone else who may have accepted the parcel for you.

If you still cannot locate the shipment, contact us with your order and tracking information so we can help determine the next steps.

Delivery Events Outside Our Control

Giavelleh is responsible for preparing your order and arranging its dispatch. However, once the parcel enters the carrier's network, certain circumstances are outside our direct control.

We cannot guarantee a specific delivery date or be responsible for delays caused by events such as customs procedures, severe weather, transportation disruptions, or other unforeseen carrier or government-related circumstances.

We will always make reasonable efforts to support you when a delivery concern arises.

Policy Updates

Giavelleh may revise this Shipping Policy periodically to reflect changes in our shipping services, carrier arrangements, or business operations.

Any changes will be published on this page with the latest update date.

Questions About Your Shipment?

If you need assistance with an order or delivery, please contact Giavelleh Customer Support.

For faster assistance, include your order number and DHL tracking number, if available.

Thank You for Choosing Giavelleh

We appreciate your trust and every opportunity to serve you. Our goal is to make your order's journey as clear and dependable as possible—from confirmation to final delivery.

Giavelleh — thoughtfully prepared, securely shipped, made for your doorstep.